How to Whitelist Us


Spam: don’t you just hate it?  So do we. will never spam you.  However, spam filters on your computer do not know this and might not always recognize the difference between emails you have requested and spam.  Here are the steps you can take to make sure you receive the emails we send you by preventing them from being blocked.   

To ensure the delivery of MindfulnessTrading emails, you may need to add us to your trusted list of senders, contacts or to your address book. This is known as whitelisting.

How you do this depends on the system(s) you are using.  All the instructions are below.


These instructions refer to the following systems.  Just click on the one(s) you use to go to the relevant section(s):

ISPs: AOL, AOL Web Mail, Apple Mail (OS X and iOS devices), Yahoo! Mail,, Hotmail Live, Windows Live and MSNGmail, Earthlink, AT&T, Comcast

Email Clients: Outlook 2003 (or higher), Mozilla Thunderbird, Blackberry

Spam Filters: Norton AntiSpam, McAfee Spamkiller, Barracuda Networks, Trend Micro, Cloudmark SpamNet, Mailblocks, MailShield, MailWasher, Oddpost, SpamAssassin, SPAMfighter, ChoiceMail, SpamButcher, Spameater Pro, Spam Inspector, Spam Interceptor, SpamPal, Spam Sleuth, Other providers



To make sure email gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.

  1. Click the “Spam Controls” link on the lower right side of your inbox screen.
  2. When the “Mail & Spam Controls” box appears, click the “Custom sender list” link.
  3. Choose the “allow email from [email protected]” option.
  4. Add the domain or email address you would like to receive mail from, then click “Add”
  5. Click “Save”

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AOL Web Mail

In the preview pane for an opened email message in AOL Mail, select the sender’s From name under the email’s subject line and select “Add Contact” from the drop-down menu.

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Apple Mail (OS X and iOS devices)

Both Apple Mail on OSX and Mail on iOS devices have a similar process for adding senders to Contacts. By selecting the From, or Reply-to on an email message, you can choose to “Add to Contacts”, or “Add to VIPs”. The advantage of “Add to VIPs” is that future emails from this sender will be added to a special VIP mailbox in iOS Mail.

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Yahoo! Mail

If you’re not receiving email from us there are two things you can do:

  • Use the “Not Spam” button in your Bulk folder.
    • Check your Yahoo! Spam folder
    • If you see the email from, highlight it and click “Not Spam”
    • This does not guarantee that your mail will be delivered in the future, but it does help.
  • Create a filter to automatically send email from certain domains to your Inbox. This is the only way to really ensure delivery.
    • Click “Options” in the top right navigation bar
    • Select “Mail Options” from the list that drops down
    • Choose “Filters” located on the left side of the page
    • Click the “Add” button on the Filters page
    • Choose the field you want to match in the incoming message. For example, “header” or “to”.
    • Choose the criterion by which you want a match to be made, such as “contains”
    • Enter the text string to compare. For example: from
    • Choose the destination folder to which you would like the message delivered. For example: Inbox

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After opening an email message, an alert message should display with, “Parts of this message have been blocked for your safety.” Beneath this, click the link with, “I trust [email protected]. Always show content”.

If the message got delivered to another folder besides your inbox:

You must “Mark sender as safe” to enable hyperlinks even in text emails and images in HTML emails. To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

  • Mark Sender as Safe
    • Check the “Junk” folder if you do not see emails from  in your inbox
    • Click the “Wait, it’s safe! ” link
    • Add [email protected] to your Safe List
    • Click “Show content” to view the body of the email if it contains images and HTML
    • Click “Mark as safe”
    • We will now be added to your list of “Safe senders”
  • Manually Add to Safe List
    • Click on the Options image () in the upper right corner of your screen beside your name
    • On the options page under “Preventing junk email” click the link “Safe and blocked senders”
    • Click the link “Safe senders”
    • Enter the email address “ [email protected]
    • Click “Add to list”

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Getting all future emails from a sender to appear in the “Primary” tab (instead of “Promotions”, or elsewhere) is a quick, two-step process. First of all, drag-and-drop the email message from beneath the tab it’s currently filed under, to the “Primary” tab.

Once done, a message alert will appear with, “This conversation has been moved to Primary. Do this for all future messages from [email protected]?”. Select “Yes”.

Gmail on mobile devices doesn’t provide a way to prioritize messages. However, touching “Show images”, then “Always show images from Sender” will ensure that images always display in the inbox.

To make sure email gets delivered to your inbox, you must add the email address [email protected] to your contacts list.

  1. Click the drop down arrow next to “Reply” in the upper right side of your inbox screen.
  2. Click the “Add to Contacts List” from the list that appears.
  3. You will now see appear under the link “Contacts” on the left side of the page.
  4. Click the link “Contacts” and the in the “Search Contacts” form field.
  5. Now you can select to move to a contact list of choice and edit any details.

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If you are not receiving email at Earthlink, there are two actions you can take.

  • Check “Suspect Email” folder
    • With Earthlink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the domain is not in your address book.
      • While in the “Suspect Email” folder, if you see
      • Select the “Move to Inbox and Add Contact” option from the pull down menu.
      • This will add [email protected] to your Address Book for future email delivery assurance.
  • Add to your address book
    • Open the email.
    • Click “Add to Address Book” in the email header.
    • Use the “Address Book Editor” to verify the sender’s contact details and click “save.”
    • Fill in [email protected] as the email address of the sender.
    • Any mail sent with the same domain (right of the @ sign) will now be delivered to your Inbox.

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  1. Open the email message from the sender you want to add to your address book.
  2. Click on the “Save Address” link below/next to the “From Address.
  3. Check the “Add to Contacts” box below and click “Save.

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  1. Click on the [Save Address]  link at the top of this message (it’s next to From Address).
  2. For the field titled First Name, please enter
  3. Then click Save Entry and you’re all done.

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Outlook 2003 (or higher)

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to receive all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen — with images. If a company is not in your address book or “Safe Sender” list, your HTML images will not display.

  • Change their automatic download settings
    • Right click on a non-displaying image in an HTML email
    • Choose “Change automatic download settings” option
    • When the popup comes up, uncheck the first box in the list that says “don’t download pictures or other HTML content automatically
    • Click “OK”
  • Add sender ([email protected]) to your address book
    • Open the email
    • Right click on the from address
    • Choose “Add to contacts” option
  • Add domain to your approved sender list
    • Right click on a non-displaying image in an HTML email
    • Choose “Add the domain to the safe sender list” option

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  1. Scroll up to the message header
  2. Get to the field where their name is listed, click the Berry button and then click Show Address
  3. Select and copy that [email protected] to the clipboard
  4. Go into Address Book and find the user
  5. Select Save
  6. Click to edit it, and then click the Berry button to add another email address
  7. Paste it in and click Save

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Mozilla Thunderbird

  1. Click the Address Book button
  2. Make sure the Personal Address Book is highlighted
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other
  4. Under the Contact tab, copy and paste the “From” address, [email protected] into the email dialogue box
  5. Click OK

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Norton AntiSpam

  1. Start up Norton AntiSpam
  2. Click the Status & Settings tab
  3. Click AntiSpam
  4. Click Configure
  5. Click Allowed List tab
  6. Click Add button
  7. In the ‘Email Address’ box, enter [email protected]
  8. Click OK
  9. Click OK

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Trend Micro

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

  • Add the sender to the list of Approved Senders
    • Open Microsoft Outlook or Outlook Express.
    • Click the Spam Mail folder then select the legitimate email detected as spam.
    • Click Approve Sender on the toolbar.
    • Click Yes when the confirmation message appears.
  • Decrease the Spam Email Filter Strength
    • Open Microsoft Outlook or Outlook Express.
    • Click Trend Micro Anti-Spam then click Settings.
    • On the Spam Filter tab, move the slider bar to select a lower filter strength.
    • Click OK to save your settings.

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.

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McAfee Spamkiller

  1. Select Friends from the McAfee SpamKiller sidebar.
  2. Click Add a friend.
  3. Make sure All users at a domain is selected under Friend type:
  4. Type the domain name you want to whitelist under Address:
  5. To whitelist all our emails, type
  6. Click OK.

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Barracuda Networks

The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email senders so that the firewall will not quarantine future email.

Whitelist Quarantined Senders

  1. Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
  2. Locate the email from and the sender email address [email protected] that you do not want quarantined in the future. Click on the word “Whitelist,” which is in green print to the right of the email title. This will open your list in a web browser.
  3. Click the box to the left of the email that you would like to whitelist. At the top of the page, click “Whitelist.” Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains

  1. Open your web browser. Navigate to your company’s Barracuda firewall homepage.
  2. Click on the “Block/Accept” tab.
  3. Choose “Sender Domain Block/Accept.” Enter the domain name from [email protected] to whitelist. For example, you can enter to allow all AOL addresses. You may enter a comment to remind you why you allowed this domain. Click “Add.”
  4. Click your mouse on the “Email Sender Block/Accept” tab. Enter the email address of an individual sender that you want to whitelist, such as “ [email protected] ” Include a comment. Click “Add.” In the future, Barracuda will not block emails from this sender.

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Cloudmark SpamNet

  1. Select Cloudmark | Options… from the Cloudmark SpamNet toolbar in Outlook.
  2. Click Advanced.
  3. Go to the Whitelist tab.
  4. Click the Add button.
  5. Type: [email protected]
  6. Click OK.
  7. Click OK.
  8. Click Yes.
  9. Click OK.

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  1. Click the Addresses tab.
  2. Click New.
  3. Type: [email protected]
  4. Make sure ‘Accept Mail From This Address’ is selected under Receiving Options.
  5. Uncheck ‘Display in People Picker’ under Other options.
  6. Click Submit.
  7. Click OK.

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  1. Click Friends from the toolbar.
  2. Click Add.
  3. Type: [email protected]
  4. Click OK.

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  1. Click Tools, then Blacklist & Friends.
  2. Click Add… on the right, the Friends list side.
  3. Make sure Plain email address is selected.
  4. Type: [email protected]
  5. Click OK.
  6. Click OK.

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  1. Check your ‘Probably Spam’ folder.
  2. If you see that email from was incorrectly filtered out
  3. Select it

Click the ‘Move to Inbox and Mark as Not Spam’ button.

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  1. Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
  2. whitelist_from [email protected]
  3. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

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Highlight the email from with the email address [email protected] to Whitelist.

Click “More” in the SPAMfighter Toolbar and select “Whitelist”. Here you can choose if you want to Whitelist the email address [email protected] or the whole domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.  To do this, follow these steps:

  1. Click “More” in the SPAMfighter toolbar.
  2. Then “Options”
  3. Then “Filter settings”
  4. Then “Blacklists & Whitelists”
  5. Then “Whitelist email address”
  6. Then “Import”.
  7. Select your ‘Address Book’ and click on “Check all”
  8. Click “Add”
  9. Click “Apply”

If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses – either buy SPAMfighter Pro or delete some of the addresses in your Black/White list. If you want delete addresses, please go to:

  1. Click More” in the SPAMfighter toolbar.
  2. Then “Options”
  3. Then “Filter settings”
  4. Then “Blacklists & Whitelists”

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  1. Open ChoiceMail
  2. Click on the Senders tab
  3. Choose “Approve another Sender”
  4. Type in the sender email address [email protected]
  5. Click on OK

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  1. Click the Configure button.
  2. Go to the Known Senders tab.
  3. Click Add under ‘Known Good Senders and Recipients’.
  4. Type: [email protected]
  5. Click OK.
  6. Click OK.

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Spameater Pro

  1. Click Filters from the sidebar.
  2. Click the Approved Senders tab.
  3. Click Add Filter.
  4. Type: [email protected] under Address.
  5. Choose ‘Full Email Address’ under Address Type.
  6. Select Email Domain.
  7. Click OK.

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Spam Inspector

  1. Select Spam Inspector
  2. Then ‘Manage Friends List’ from either the Spam Inspector toolbar or from the Outlook menu.
  3. Make sure Email is selected under ‘Add a New Friend’.
  4. Type: [email protected]
  5. Click the >> button.
  6. Click Close.

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Spam Interceptor

  1. Follow the Trusted link under > Authentication Lists.
  2. Enter the email address: [email protected]
  3. Click Add.

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  1. Click on the SpamPal system tray icon with the right mouse button.
  2. Click ‘Add to Whitelist’ from the menu.
  3. Type: [email protected]
  4. Click Add.

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Spam Sleuth

  1. Select File, then Configure.
  2. Go to the Friends category.
  3. Make sure Active is checked.
  4. Type: [email protected] on a line by itself in the entry field.
  5. Click OK.

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Other Spam Filters Not List Above….

If email from is being filtered, try adding [email protected] to your Address Book or Contact list.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist [email protected].

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